FAQ larana

 

1. What is Larana’s return policy?
We offer a hassle-free return policy. If you're not completely satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange. Please ensure items are in their original condition and packaging.

2. How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order's status on our website or the courier’s tracking page.

3. What payment methods do you accept?
We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also offer payment through PayPal and other secure payment methods.

4. How can I contact customer service?
For any inquiries or assistance, you can reach our customer service team via email at support@larana.com. We are here to help and will respond to your queries as promptly as possible.

5. Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping costs and delivery times will vary based on your location. Please check our shipping policy for more details.

6. How do I know my size?
We provide a detailed size guide on our website to help you choose the right fit. If you have any questions about sizing, feel free to contact our customer service team for personalized assistance.

7. Are your clothes ethically sourced?
At Larana, we are committed to ethical sourcing practices. We work with trusted suppliers who adhere to high standards of labor and environmental practices to ensure that our clothing is produced responsibly.

8. Can I change or cancel my order after placing it?
Once an order is placed, it is processed quickly. If you need to make changes or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before the order is dispatched.

9. Do you offer gift cards?
Yes, we offer gift cards that can be purchased on our website. They make the perfect gift for fashion lovers, allowing them to choose their favorite items from our collection.

10. How do I sign up for your newsletter?
You can sign up for our newsletter by entering your email address in the subscription box located on our homepage. Stay updated with the latest fashion trends, exclusive offers, and new arrivals!